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Q What are the minimum order quantities for OEM products?
A The minimum order quantity varies depending on the product type and level of customization. Please contact us to discuss your specific requirements.
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Q What industries do you serve with your OEM services?
A We serve a wide range of industries, including construction, firefighting, emergency rescue, and industrial sectors, providing tailored hydraulic solutions for each.
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Q Can you customize the hydraulic tools' branding for my company?
A Yes, we offer branding customization, including logos, colors, and packaging, to ensure the products align with your brand identity.
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Q How long does it take to develop a custom hydraulic tool?
A The development timeline depends on the complexity of the customization. Generally, the process can take several weeks to a few months, including design, prototyping, and testing phases.
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Q What is your process for OEM customization?
A Our OEM process involves close collaboration with your team to understand your specific needs, followed by design, prototyping, and production stages to create customized solutions that align with your brand and project requirements.
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Q How can I order spare parts for my equipment?
A Spare parts can be ordered directly through our customer service team. We keep a large inventory of parts to ensure quick delivery and minimal downtime.
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Q Do you offer training on how to use your products?
A Yes, we provide training sessions and detailed user manuals to ensure your team is fully equipped to operate our hydraulic tools safely and effectively.
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Q What is the warranty policy on your hydraulic tools?
A Our products come with a standard warranty that covers manufacturing defects and ensures you receive a replacement or repair service as required.
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Q How can I get technical support for your products?
A You can reach our technical support team via email or phone. We provide detailed guidance, troubleshooting, and on-site support if needed.
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Q What kind of after-sales support does ODE Technology provide?
A We offer comprehensive after-sales support, including maintenance, troubleshooting, and access to replacement parts to ensure your tools operate at peak performance.
